Our service

SIPP & SSAS - Standards of service 


We take a lot of pride in our excellent customer service.  Here are just some of the ways we ensure that we’re always providing you with high quality products and services, tailored to your needs…

  • We’re real people (no call centres!)

You’ll get a single, named point of contact: a Consultant to look after all your pension administration.  You’ll have your Consultant’s direct access telephone number, so you’ll never need to talk to a call centre.

  • We are experts

Pensions legislation and regulation is always changing.  Our experts will make sure that your pension operates within the rules, but takes advantage of all the possible opportunities.

  • We deliver on service

We’re committed to providing you with great service and we set ourselves very high standards.  Here are those standards, if you’d like to review them:

  • We listen

We take your feedback very seriously.  Please tell us if we can do anything better and one of our Team Managers will call you to help address the issue.


Colin Thomson

Colin Thomson
Customer Services Manager