Complaints

 

 

We hope you never have reason to complain about our service but sometimes things do go wrong.

 

If they do, and you wish to make a complaint, you may contact us on 01786 237013, or e-mail us on: SIPPTeam@xafinity.com and we will try to put things right. We’ll also send you details of how we handle complaints.

 

If you applied for your SIPP online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online dispute Resolution (ODR) platform. 

 

Upon receipt of your complaint the ODR will escalate your complaint to the relevant dispute resolution service – this process is free and conducted entirely online. 

 

You can access the ODR platform on http://ec.europa.eu/odr.

 

Alternatively, if you remain dissatisfied with our final response to your complaint, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS).  

 

The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

 

The FOS’s contact details are as follows:

 

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

 

Email:complaint.info@financial-ombudsman.org.uk

Telephone: +44 (0)300 123 9 123

Website: www.financial-ombudsman.org.uk