Our service delivery methodology is based solely on first point of contact service. We constantly strive to improve our performance and take full advantage of lessons learnt from our projects using peer reviews and mentors.
An experienced account manager will give the time to share and understand your issues and priorities, and lead the dedicated client service team that will take you through planning your implementation and stay with you to completion and beyond.
With Compendia and SuperVal you gain the support of our extensive pensions and technical expertise, covering:
- System installation, conversion and hand-over
- Software upgrades for legislation and improvements
- Scheme and implementation specific support
- Training for system support staff and users
- System hosting, payroll processing and back up facilities
- Onsite support
- Regular reviews with other clients and the independent user group to plan enhancements to software and services.