We can provide end-to-end complaint handling support, or deliver individual aspects of the process, including:

• Process review and redesign 
• Redress calculations and payment processing 
• Data gathering and file building 
• Post-offer queries 
• Case review, assessment and decision making 
• FOS escalations

The regulatory landscape changes rapidly, but at present we are experiencing high demand in the following areas:

• Payment Protection Insurance (PPI) 
• Pension switching 
• Investment and wealth complaints 
• Banking complaints 
• Credit card charges 
• Section 77 and 78 of the CCA