Capture, manage and track complaints with Equiniti Group's proven complaints management software, developed in association with Hazell Carr.
Perito, our proven complaints management software, is a flexible solution which has been developed on a Microsoft technology platform. Using Perito you will be able to capture, manage and track complaints, produce all required letters and reports as well as generate management information for root cause analysis. It ensures that best practice is followed and that Treating Customers Fairly (TCF) principles are embedded within your complaints process.
Integrated Workflow
Designed to ensure that your business processes are managed through workflow, Perito makes it quick, easy and cost effective for you to change your business rules in line with new FSA guidelines and legislation.
Reporting and Analysis
Using sophisticated data analysis and reporting tools, Perito allows you to view and analyse your complaints data in whichever way you wish. You can drill down on information such as the volume of complaints, common trends and assess the speed of complaint resolution across the company.
Hosted Solution
We can provide Software as a Service (SaaS) as an option which can significantly reduce your up-front implementation costs and increase the speed of deployment.
Key Benefits of Perito Software
- Streamline and simplify the complaints management process.
- Increase customer loyalty, reduce operational and penalty costs.
- Collate management information and submit accurate FSA and FOS returns.
- Get to the true root cause of complaints and address problems quickly.
- Eliminate the risk of non-compliance with FSA rulings and meet timelines for remediation.
- Simplify the process of changing rules to comply with new FSA legislation.
To find out more about our complaints management software, please email enquiries@complaints-solutions.com
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