Hazell Carr supplies customer facing resource and process expertise to handle complaints, strengthen operations and incorporate new regulatory requirements. 

We offer a proven resource model that can be rolled out quickly, tailored to each project, and delivered either on or off-site. Our expertise has been developed over the course of multiple projects on behalf of a wide variety of clients.  The key benefits of the Hazell Carr complaint handling solution include:

• Immediate resource - We possess a team of experienced complaint handers who possess a wide range of skills and qualifications.  We have personnel immediately available that can be deployed to client projects at very short notice.
• Project expertise - We have experience in both outsourced and in-house projects on all kinds of products and platforms.
• Calculations expertise - Hazell Carr became synonymous with modelling complex calculations during the Pensions Review and has further developed this technical expertise on subsequent projects.
• Effective case management - We have proven experience in the logistics of complaint handling projects and have developed specific Management Information (MI) tools.
• Quality and compliance - We possess in-house complaints procedures, as well as a technical manual, which have been continuously refined and updated for over a decade.  No other provider still operating in this market has access to such comprehensive documentation and guidance.