Hazell Carr supplies customer facing resource and process expertise to handle complaints, strengthen operations and incorporate new regulatory requirements. 

We offer a proven resource model that can be rolled out quickly, tailored to each project, and delivered either on or off-site. Our expertise has been developed over the course of multiple projects on behalf of a wide variety of clients.  The key benefits of the Hazell Carr complaint handling solution include:

• Immediate resource - We possess a team of experienced complaint handlers who possess a wide range of skills and qualifications.  We have personnel immediately available that can be deployed to client projects at very short notice.
• Project expertise - We have experience in both outsourced and in-house projects on all kinds of products and platforms.
• Calculations expertise - Hazell Carr became synonymous with modelling complex calculations during the Pensions Review and has further developed this technical expertise on subsequent projects.
• Effective case management - We have proven experience in the logistics of complaint handling projects and have developed specific Management Information (MI) tools.
• Quality and compliance - We possess in-house complaints procedures, as well as a technical manual, which have been continuously refined and updated for over a decade.  No other provider still operating in this market has access to such comprehensive documentation and guidance.
• Complaints management software - Perito complaints management software from the Equiniti Group is a flexible solution which has been developed on a Microsoft technology platform. Using Perito you will be able to capture, manage and track complaints, produce all required letters and reports as well as generating management information for root cause analysis.