Payment Protection Insurance (PPI) complaint handling and review work remains high on the agenda for all providers.
Volumes of business as usual cases are continuing to grow due to sustained media attention and the activities of Claims Management Companies. The High Court verdict regarding PS 10/12 has only compounded this situation, with many providers commencing their retrospective review projects to contact non-complainants.
These factors have led to a rise in PPI redress payments, with over £1billion paid out over 2011 alone.
The scale of the issue facing the industry means it is likely that PPI will remain a high priority until at least the end of 2012. Hazell Carr can help organisations to meet this challenge by providing resource and expertise in the following areas:
- The design and delivery of policyholder contact exercises
- Assessment on a wide range of case types
- Redress calculations, including in-house calculation tools
- Quality checking and oversight
- Project and operational management
Hazell Carr is committed to helping organisations through this difficult time. We would be delighted to discuss any of these topics with you in greater detail.
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