People are the mainstay of our business. We believe, and have always believed, in the importance of employing and developing talented and hard-working people. This was a huge element of our original success and has continued to be so today.

Hazell Carr people are intelligent and diligent. They are also very flexible and love challenges. This serves us well in terms of how we do our day-to-day work, and enables us to provide clients with individuals or teams to assist with projects or business as usual operations.

To achieve our high standards, we have rigorous recruitment and selection processes. Once people have joined us we then continually validate our selection through internal performance management and, where our people are working at client sites, through client feedback. Good people thrive at Hazell Carr!

We have a wealth of experience in helping clients manage their workloads, and achieve their business objectives.

This can be by providing additional resources when workloads peak, or providing specialist resources to fill a niche position or gap. Our people work with different clients, across different projects, giving them the flexibility to adapt easily to client-specific processes, operations and customer service standards.

We have two main sources of technical specialists:

• Staff: over 300 people, most of whom are customer service, compliance or administrative specialists.
• Contractors and Associates: an expanding network of highly qualified, Hazell Carr approved consultants, including many fully qualified actuaries and compliance experts who have worked with us for a number of years across a diverse range of assignments.

Our resource pool contains experts from a diverse range of backgrounds, including complaint handling, customer services, life office finance, pensions, process documentation, system migration and training.