Hazell Carr was founded in 1997 by Graham Hazell, David Carr and John Edwards in response to a national regulated complaint crisis which affected many major UK companies.

Many of these companies had difficulty developing a sufficiently robust function to process customer complaints within the prescribed framework. We quickly developed an effective and efficient complaint handling service and have since forged an outstanding reputation for the provision of complaints and customer service solutions. We have continued to develop this expertise, enhancing our infrastructure and broadening our product range.

In 2008, Hazell Carr was acquired by the Xafinity group, bringing together two respected brands with strong track records in service delivery and innovation. Hazell Carr is now part of a combined Xafinity group, which has over 1500 employees and a network of offices to support clients across the UK.

Xafinity was recently purchased by Advent International, one of the world’s leading global buyout firms having around $24 billion in private equity capital.  This prestigious organisation has been active in the financial sector for over 20 years having invested in some 30 financial services companies worldwide.  Being part of this large Financial Services group gives Hazell Carr access to substantial resources in terms of capital and expertise.  We are fully committed to our key markets and intend to remain in this business for the long-term.